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Questions, bugs, billing, or account deletion — one address for all of it.
Email support@xeviora.com. We answer within 3 business days, usually sooner.
To get a useful answer on the first reply, please include:
You can browse, like and save ideas without an account — those stay on the device you used. Signing in merges them into your account, so nothing is lost. An account is required only for things that belong to you across devices: deep-dive reports, landing pages, and your balance.
Can't sign in? Ask for a password reset from the sign-in screen. If the email never arrives, check spam first, then write to us — we can confirm whether the address is registered.
Browsing the feed is free and always will be. Credits are spent only on things the AI produces for you: 25 credits for a deep-dive report, 30 for a generated landing page, and 10 for a batch of ideas from the wizard.
If a report or landing page fails on our side, its credits go back to your balance automatically — you do not need to ask. If you see a failed item that was not refunded, send us the date and title and we will fix it.
Where you manage a subscription depends on where you bought it.
The purchase is handled by Apple or Google, not by us. Manage or cancel it in your store account settings:
Refunds for those purchases are issued by the store, not by us — request one at reportaproblem.apple.com or through Google Play. Write to us anyway if credits did not land after a payment: that part is ours to fix.
Web purchases are processed by our reseller Paddle.com, the Merchant of Record for our orders, and appear on your statement as “PADDLE.NET* XEVIORA”. Manage or cancel your subscription from the billing page in your account. Every purchase comes with a 30-day money-back guarantee, no questions asked — see the Refund Policy.
Cancelling never deletes credits you already have, and it does not take effect mid-cycle — you keep what you paid for until the period ends.
What we store and why is described in the Privacy Policy. To delete your account and everything attached to it — reports, landing pages, saved ideas, and the leads collected by your landing pages — email support@xeviora.com from the address on the account with the subject [Delete Account]. We confirm within 3 business days and remove the data within 30 days.
Deleting an account does not cancel a store subscription — cancel that in your App Store or Google Play settings first, or you will keep being charged for an account that no longer exists.
The interface is available in nine languages, and reports and landing pages can be generated in any of them — set the output language in your account settings. Idea cards themselves are translated into a shorter list; when a translation is not ready yet you see the original English text, and the translation lands the next day.
Both go to the same address. For a bug, tell us the platform and version (the Mac app shows it on the account screen) and what you were doing. For a request, tell us what you were trying to accomplish rather than the feature you have in mind — it usually leads somewhere better.